Open to opportunities

Andre G

@andreg

Message

Operations manager and support specialist optimizing logistics and client support.

Poland

Message

What I'm looking for

I seek a role in operations or logistics where I can improve processes, lead cross-functional teams, and deliver measurable efficiency and client satisfaction.

I am a detail-oriented operations manager and support specialist with extensive experience in logistics coordination, dispatch management, and client support. I have managed end-to-end shipping operations, optimized workflows, led teams, and supported international partners to improve KPIs and ensure timely delivery.

I excel at troubleshooting operational challenges, performing systems support (Netsuite/Oracle, 3GTMS, Zendesk, Jira), and maintaining clear cross-departmental communication. I am proactive, continuously learning, and committed to delivering reliable, cost-efficient results under pressure.

Experience

Work history, roles, and key accomplishments

Head of Operations

Diya

Feb 2024 - Jan 2025 (11 months)

Acted as first point of contact for clients and led support for multiple systems, performing troubleshooting, data migrations, and onboarding/offboarding while improving operational processes and SLAs across teams.

Zendesk Jira Data Migration User Support Onboarding SLA Management Troubleshooting

Senior Dispatch Agent

AutoBidMaster

Jan 2021 - Dec 2024 (3 years 11 months)

Managed scheduling and dispatch of 200+ monthly shipments, coordinated carriers and customs compliance, reduced delays through process improvements and monitored KPIs to improve on-time delivery and cost metrics.

Dispatch Coordination Route Planning Carrier Coordination Customs Compliance KPIs Logistics

Education

Degrees, certifications, and relevant coursework

Zhytomyr Ivan Franko State University

Master, Informatics

2022 - 2023

Completed a Master degree program in Informatics in school, covering project planning, coordination, and related technical topics.

Zhytomyr Ivan Franko State University

Master, English and German teaching

2021 - 2022

Completed a Master degree in English and German teaching with advanced study in pedagogy and language instruction.

Zhytomyr Ivan Franko State University

Bachelor, English and German philology (translation)

2017 - 2021

Completed a Bachelor degree in English and German philology with coursework in translation and language teaching, including practical interaction with international speakers.