Open to opportunities

Dominic Goncalves

@dominicgoncalves

Message

I streamline public works dispatch, invoice operations, customer service, and asset retrieval.

United States

Message

What I'm looking for

I'm seeking a challenging, rewarding position that leverages my 14+ years of experience in customer service, accounting and financial management, asset retrieval, and cross-department collaboration.

At the City of Marlborough Department of Public Works, I support residents and employees, manage contractor invoices, coordinate dispatch for sanding and plowing operations, and maintain key department records and inventory.

I've also processed invoices, expense reports, payroll, and payment issues at TJX Companies, working across departments to resolve errors and keep financial operations accurate and timely.

My experience includes customer service, social media response, reporting, inventory valuation, claim reviews, logistics, and asset retrieval. I was promoted to Team Leader at On Process Technology within two years.

I'm a CompTIA A+ certified professional proficient in Microsoft Office, PC hardware and operating system configuration, network product support, and maintaining computers, mobile devices, laptops, and printers.

Experience

Work history, roles, and key accomplishments

Current

Senior Clerk / Dispatch

Current

City of Marlborough, Department of Public Works

Jan 2017 - Present (9 years 8 months)

Assists residents and employees with inquiries, manages contractor invoices, oversees sanding and plowing operations, and handles dispatch and on-call duties. Also manages inventory, maintains veteran lists, and supports various departmental projects.

Customer Service Invoice Management Dispatch Inventory Management Microsoft Office