Dominic Emmanuel

I’m a detail-oriented call representative at Access Power Nigeria Limited, focused on handling inbound and outbound customer calls while resolving inquiries and complaints promptly. I maintain accurate customer records in CRM systems and provide clear product and service information to improve engagement and satisfaction.

I’m skilled at managing high-volume communication across phone, email, and live chat, while using active listening and problem-solving to resolve issues efficiently. I collaborate with my team to escalate and resolve complex cases, and I bring strong time management and multitasking to every shift.