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Doh Tatiana Nahlela

@dohtatiananahlela

Customer service specialist at KAKSI LLC, assisting with cruise reservations, towing services, and tax filing.

Cameroon
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At KAKSI LLC, I assisted customers with hotel, dining, and international cruise reservations, and recommended leisure activities and company services. I also supported US-based insurance companies with towing arrangements and assisted US citizens with tax filing.

At Kmer Outsourcing Inc, I increased daily sales leads by 25% through sales script updates and created a spreadsheet to track sales tactics. I currently teach English to Japanese adults and children through the Native Camp tutor platform.

Experience

Work history, roles, and key accomplishments

NC
Current

Native Camp Tutor

Native Camp

May 2024 - Present (2 years 6 months)

Teach English language to Japanese adults and children using the Native Camp tutor platform. Engage in friendly conversations with students while listening and correcting any grammatical errors made.

KL

Customer Service Specialist and Dispatcher

KAKSI LLC

Aug 2023 - Nov 2026 (3 years 3 months)

Assisted customers with hotel, dining, and cruise reservations, recommended leisure activities, and supported US-based insurance companies with towing services. Supervised and interviewed newly recruited agents and submitted weekly reports to the manager.

HE

Tele Sales Executive

Herbmetics.CO

Jan 2026 - Jun 2026 (5 months)

Made at least 60 outbound calls to customers who showed interest after watching our product advert. Explained product usage and effects while upselling.

KI

Telemarketer

Kmer Outsourcing Inc

Jun 2021 - Feb 2022 (8 months)

Engaged customers in customer-centered conversations, listened to concerns, and increased sales leads by 25% through implementing sales script updates. Created a spreadsheet to track the efficiency of specific sales tactics.

FC

Student Intern

Foumbot Municipal Council

Apr 2018 - Oct 2019 (1 year 6 months)

Managed hygiene and sanitation in Foumbot town, stopped construction in hazard-prone areas, and assisted inhabitants seeking help from the council.

WC

Sales Agent

WillEx Construction Company

Identified and sold heavy duty spare parts to caterpillar owners. Tracked monthly sales data to provide accurate reports to the manager.

Education

Degrees, certifications, and relevant coursework

University of Bamenda logoUB

University of Bamenda

Bachelor of Science, Geography & Planning

2017 - 2020

Bachelor of Science in Geography & Planning from the University of Bamenda, completed in 2020.

GF

Government Bilingual High School Foumbot

GCE Advanced Level Certificate, General Studies

2015 - 2017

GCE Advanced Level Certificate from Government Bilingual High School Foumbot, completed in 2017.

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