Himalayas logo
Djesica EstanisDE
Open to opportunities

Djesica Estanis

@djesicaestanis

Assistant General Manager with operations, customer service, and property management expertise.

Gambia
Message

What I'm looking for

I seek a role in operations or hospitality where I can lead teams, improve processes, drive guest satisfaction, and contribute to revenue growth.

I am an experienced operations and customer-service leader with a proven record in management, supervision, and team training across hospitality and service environments.

I have managed daily operations including sales, scheduling, purchasing, inventory control, and event promotion while training staff to deliver high-quality customer experiences.

My background includes roles as Assistant General Manager, Customer Service Representative, Barista and Social Media Management Supervisor, and childcare provider, demonstrating adaptability and strong interpersonal skills.

I focus on guest and associate satisfaction, financial performance, strategic execution, and building processes that drive revenue and operational consistency.

Experience

Work history, roles, and key accomplishments

HB

Child-Care Provider

Home Based

Jan 2019 - Jan 2021 (2 years)

Cared for a child under 10, creating age-appropriate activities for mental and physical stimulation and coordinating outings and lessons five days a week.

HB

Child-Care Provider

Home Based

Jan 2016 - Jan 2019 (3 years)

Provided full-time child care from infancy to toddlerhood, supporting physical and emotional development through age-appropriate activities and daily meal preparation.

Education

Degrees, certifications, and relevant coursework

University of the People logoUP

University of the People

Bachelor of Business Administration, Business Administration

2025 -

Activities and societies: Social media management; event management

Pursuing a Bachelor's Degree in Business Administration with coursework in financial accounting, event management, and project management tools.

Alison (Online) logoAO

Alison (Online)

Diploma in Operation Management, Operation and Process Management

2024 - 2025

Completed online courses in operations and process management, project management tools, and related professional skills.

Coursera (Online) logoCO

Coursera (Online)

Operations and Process Management Certification, Operations and Process Management

2024 - 2025

Completed online certifications in operation and process management, teamwork, negotiation, and related professional competencies.

GS

George Washington Carver High School

High School Diploma, Sciences / General High School

2015 - 2018

Completed high school with emphasis on sciences and customer service skills, demonstrating adaptability and time management.

LS

La Bussie Middle School

Middle School Diploma, General Education

2012 - 2015

Completed middle school education demonstrating leadership and dedication in management and customer service contexts.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Djesica Estanis - Assistant General Manager - The Edge Gambia | Himalayas