Djesica Estanis
@djesicaestanis
Assistant General Manager with operations, customer service, and property management expertise.
What I'm looking for
I am an experienced operations and customer-service leader with a proven record in management, supervision, and team training across hospitality and service environments.
I have managed daily operations including sales, scheduling, purchasing, inventory control, and event promotion while training staff to deliver high-quality customer experiences.
My background includes roles as Assistant General Manager, Customer Service Representative, Barista and Social Media Management Supervisor, and childcare provider, demonstrating adaptability and strong interpersonal skills.
I focus on guest and associate satisfaction, financial performance, strategic execution, and building processes that drive revenue and operational consistency.
Experience
Work history, roles, and key accomplishments
Assistant General Manager
The Edge Gambia
Jan 2025 - Present (10 months)
Functioned as assistant strategic leader driving operations, guest and associate satisfaction, and revenue generation; led team training, placement and execution of business analytics to improve financial performance.
Barista & Social Media Supervisor
Kafe Zola
Jan 2022 - Jan 2025 (3 years)
Oversaw daily cafe operations including sales, inventory and schedules; trained staff in drink preparation and created social media content and promotions to drive business growth.
Customer Service Representative
E-Zone by E-Couriers Gambia Ltd
Jan 2021 - Jan 2025 (4 years)
Managed daily operations including sales, schedules and purchases while serving hundreds of clients; trained coworkers to achieve certifications and expand career opportunities.
Child-Care Provider
Home Based
Jan 2019 - Jan 2021 (2 years)
Cared for a child under 10, creating age-appropriate activities for mental and physical stimulation and coordinating outings and lessons five days a week.
Child-Care Provider
Home Based
Jan 2016 - Jan 2019 (3 years)
Provided full-time child care from infancy to toddlerhood, supporting physical and emotional development through age-appropriate activities and daily meal preparation.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Business Administration, Business Administration
2025 -
Activities and societies: Social media management; event management
Pursuing a Bachelor's Degree in Business Administration with coursework in financial accounting, event management, and project management tools.
Alison (Online)
Diploma in Operation Management, Operation and Process Management
2024 - 2025
Completed online courses in operations and process management, project management tools, and related professional skills.
Coursera (Online)
Operations and Process Management Certification, Operations and Process Management
2024 - 2025
Completed online certifications in operation and process management, teamwork, negotiation, and related professional competencies.
George Washington Carver High School
High School Diploma, Sciences / General High School
2015 - 2018
Completed high school with emphasis on sciences and customer service skills, demonstrating adaptability and time management.
La Bussie Middle School
Middle School Diploma, General Education
2012 - 2015
Completed middle school education demonstrating leadership and dedication in management and customer service contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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