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Diarra Ngom

@diarrangom

Administrative and Commercial Manager who processed tourism accreditation applications at the Ministry of Tourism and cut average processing time by 30%.

Senegal

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What I'm looking for

I’m looking to manage complex files, train teams, and optimize operational processes within your company.

At the Direction de la réglementation touristique (DRT) au ministère du Tourisme et de l’Artisanat, I processed accreditation applications for travel agencies, accommodation providers, and tourist guides. I supported applicants from submission through authorization, reducing the average processing time by 30% through rigorous follow-up.

At Sonatel, I recruited and converted customers to the Orange et Moi mobile application, reaching 150% of the monthly target. I also remotely configured customer phones, improving the connection rate by 20%, and shared customer information with supervisors to help adjust promotional offers.

Experience

Work history, roles, and key accomplishments

Agent

Ministère du Tourisme et de l'Artisanat

Jan 2024 - Dec 2024 (11 months)

Processed complete accreditation files for travel agencies, accommodations, and tourist guides. Reduced average processing time by 30% through rigorous follow-up and collaborated with legal services to ensure compliance.

Gestion Administrative Suivi Client Conformité Collaboration

Stagiaire Marketing

Sonatel

Jan 2021 - Nov 2021 (10 months)

Recruited and converted clients to the mobile application, achieving 150% of the monthly objective. Configured client phones remotely, improving connection rate by 20%, and collected client information to adjust promotional offers.

Digital Marketing Client Acquisition Mobile Apps Service Client

Stagiaire Comptable

Grand Moulin de Dakar

Jul 2019 - Aug 2019 (1 month)

Managed checks, monitored client portfolio, and updated the general ledger. Participated in physical inventories and bank reconciliation.

Comptabilité Gestion De Portefeuille Grand Livre Rapprochement Bancaire

Education

Degrees, certifications, and relevant coursework

ANPEJ

Techniques de recherche d’emploi, Job Search Techniques

2023 - 2023

Techniques de recherche d’emploi certification from ANPEJ in 2023.

Call Center Dakar

Téléconseillère, Call Center Operations

2023 - 2023

Téléconseillère certification from Call Center Dakar in 2023.

Lycée de Kounoune

Baccalauréat, General

2021 - 2022

Baccalauréat from Lycée de Kounoune, Dakar, from 2021 to 2022.

Institut Supérieur d’Entrepreneurship et de Gestion (ISEG)

Licence, Création et Gestion Administrative des Entreprises

2019 - 2020

Licence en Création et Gestion Administrative des Entreprises from Institut Supérieur d’Entrepreneurship et de Gestion (ISEG), Dakar, from 2019 to 2020.