diya juneja
@diyajuneja
Customer-focused technical support specialist with fraud investigation and HR assistance experience.
IndiaWhat I'm looking for
I am a customer-focused technical support specialist with hands-on experience resolving device and account issues and conducting fraud investigations. At Apple I assisted customers with iPhone and Apple ID problems and managed fraud reimbursements.
I have strong customer-service experience from roles at Teleperformance and KR Recruiters, handling payments, refunds, order issues, and sales data entry while maintaining accurate records. I bring reliable communication skills and a can-do attitude to fast-paced environments.
In HR support roles I conducted interviews, prepared daily reports, coordinated transportation for new hires, and helped manage payroll and employee hours. I also worked in quality inspection at Honda, recording rejected and approved parts data.
I am proficient in MS Word, Outlook, Excel, PowerPoint, and internet research, and I seek a role where I can contribute to operational excellence while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Quality Inspector
Honda MFG
Inspected automotive parts, recorded rejected and accepted materials, and maintained quality data in computer systems to support production standards.
Human Resources Assistant
KR Staffing
Assisted recruitment by conducting interviews, prepared daily reports, arranged transportation for hires, and managed payroll and time tracking for employees.
Customer Service Representative
KR Recruiters
Provided customer service and sales support, entered sales data into databases, and maintained and compiled hard-copy files to resolve client issues.
APTechnical Support Representative
Provided technical support for iPhone and other Apple devices, resolved Apple ID and subscription issues, and managed fraud investigations to reimburse scammed accounts.
TECustomer Service Representative
Handled customer payments, refunds, order placement and resolved technical order issues to ensure timely fulfillment and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Delhi Institute of Digital Marketing (DIDM)
Diploma, Digital Marketing
Completed an 8-month diploma program in digital marketing covering practical and theoretical aspects of online marketing.
SCSeneca College
Business Tourism Management
Studied Business Tourism Management at Seneca College in Toronto, Ontario.
Grade 12
High School Diploma
Completed Grade 12 secondary education.
Availability
Location
IndiaAuthorized to work in
Job categories
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