divine mesa

Led and mentored a team of 50+ employees, providing guidance and support to ensure optimal performance. Conducted regular team meetings, performance evaluations, and coaching sessions to foster growth and development within the team. Served as a point of escalation for complex student issues, providing guidance and support to team members as needed.

Led and supervised a team of 30+ employees, providing direction, support, and feedback to ensure team cohesion and performance excellence. Coordinated team schedules, assignments, and workload distribution to optimize productivity and resource utilization. Conducted regular team meetings and one-on-one sessions to communicate goals, share updates, and address any concerns or challenges.

Developed a deep understanding of the student experience landscape, including common challenges, best practices, and emerging trends. Stayed informed about industry developments and benchmarks related to student satisfaction, retention, and engagement. Served as a resource for internal teams, providing guidance and expertise on student experience-related issues, initiatives, and projects.

Responded promptly to student enquiries received via phone, email, and live chat, providing accurate information and assistance to address their concerns. Maintained a high level of professionalism and customer service while interacting with students, ensuring a positive experience at every touchpoint. Collaborated with various faculties and departments to facilitate the resolution of student issu

Answered incoming phone calls from customers with professionalism, courtesy, and empathy. Assisted customers with billing inquiries, account management, and payment processing for cable, internet, and home phone services. Troubleshot technical issues related to cable TV services, including channel availability, picture quality, and equipment functionality.

Answered incoming phone calls from credit card customers with professionalism, courtesy, and empathy. Assisted customers with billing inquiries, account management, and payment processing for their credit card accounts. Provided basic troubleshooting assistance for login issues, password resets, and account access problems.

Completed a program focused on office management, integrating computer skills essential for modern administrative tasks. Gained proficiency in various software applications relevant to office operations.