Open to opportunities

Divine Alimo

@divinealimo

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Technical Support Specialist with expertise in system engineering and cybersecurity.

Ghana

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated Technical Support Specialist with a strong background in system engineering and cybersecurity. My journey began with an Undergraduate Diploma in System Engineering from IPMC Ghana, followed by certifications in Cyber Security and CompTIA A+. I have honed my skills through hands-on experience in technical support roles, where I actively participated in problem-solving and system management.

Currently, I work at S-Hoint Limited, where I identify root causes of system outages and implement corrective actions. My role involves documenting software and hardware systems, ensuring smooth operations, and utilizing change management best practices. Additionally, I have led web development projects at VOLAKTRA Limited, showcasing my ability to manage technical support and website maintenance effectively.

Experience

Work history, roles, and key accomplishments

Current

Technical Support

Current

VOLAKTRA Limited

Sep 2022 - Present (2 years 9 months)

Led the creation and maintenance of the company's website, demonstrating proficiency in web development. Served as the primary point of contact for technical support, ensuring smooth operational continuity.

Web Development Technical Support Customer Service

Current

Technical Support

Current

S-Hoint Limited

Jul 2022 - Present (2 years 11 months)

Actively participated in problem-solving to identify root causes and recommend corrective actions for system outages and performance issues on staff computers. Ensured all system changes were properly documented, tested, and approved using change management best practices. Created comprehensive documentation for the company’s software and hardware systems, including installation procedures and tro

System Administration Troubleshooting Change Management Documentation Problem Solving Technical Support

Education

Degrees, certifications, and relevant coursework

IPMC GHANA

Undergraduate Diploma, System Engineering

Completed an Undergraduate Diploma in System Engineering. Gained foundational knowledge in system design, implementation, and maintenance, preparing for roles in IT infrastructure.

NCC Education UK

Undergraduate Certificate, Cyber Security

Obtained an Undergraduate Certificate in Cyber Security. Focused on understanding cybersecurity threats, vulnerabilities, and protective measures to safeguard digital assets.

IPMC GHANA

Undergraduate Advanced Diploma, System Engineering

Completed an Undergraduate Advanced Diploma in System Engineering. Developed advanced skills in system architecture, network management, and IT infrastructure, enhancing problem-solving capabilities.

CompTIA

Certification, CompTIA A+

Achieved CompTIA A+ Certification, demonstrating proficiency in IT support and troubleshooting. Covered essential topics such as hardware, networking, mobile devices, and operating systems.