Divine Agbah

I’m a dedicated Live Chat Support Specialist with 2 years of experience managing end-to-end customer order fulfilment in a fast-paced e-commerce environment. I consistently maintain a 4.7/5.0 customer satisfaction score while handling 25+ tickets daily, and I’m known for fast response times and clear written communication.

In my current role, I manage the full order fulfilment cycle via live chat—from order placement through delivery, including complaints, queries, and escalations. I resolve 25+ support tickets daily with speed and accuracy, and I guide customers through product selection, order tracking, delivery issues, and returns entirely through chat.

I also look beyond individual tickets by identifying recurring issues and flagging patterns to improve the fulfilment process and reduce repeat contacts. I’m seeking a remote chat support role where reliability and quality of service are valued.