At Ninja Customer Care, I support international e-commerce customers by email with order tracking, transactions, shipping concerns, and account issues. I investigate order discrepancies and correct shipping information to help prevent delivery problems.
I also resolve high-priority complaints, billing concerns, and transaction issues with a focus on customer retention. At TTEC, I handled billing, account changes, service inquiries, and technical troubleshooting.
At TTEC, I served as a Subject Matter Expert, supporting new hires during nesting and coaching them in real time. Earlier, at Panasiatic Solutions Inc., I supported U.S. customers with billing, account changes, network interruptions, and SafeLink mobile service issues.
