Jhed Castañeda
@jhedcastaeda
Customer support specialist at a delivery account, resolving order tracking and account issues remotely.
PhilippinesWhat I'm looking for
In my current Customer Service Representative role supporting a Delivery Account, I help customers with order tracking, account assistance, and issue resolution in a remote environment.
At Healthcare Company, I handled billing, coverage, and service concerns, managed customer accounts, and documented interactions to support efficient resolution.
At Telecommunications Company, I handled customer concerns and supported agents with escalations and call guidance as an Associate Coach / Subject Matter Expert. I earned Q1 and Q2 Top Performer awards in 2024.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Delivery Account
Mar 2026 - Present (8 months)
Provided customer support for delivery-related concerns, including order tracking, account assistance, and issue resolution in a remote work environment. Maintained service quality and communication standards while handling high-volume interactions.
Customer Service Representative
Healthcare Company
Aug 2025 - Feb 2026 (6 months)
Handled customer inquiries and account-related concerns for a healthcare account in a remote work environment. Resolved billing, coverage, and service concerns while maintaining quality and productivity standards.
Associate Coach / Subject Matter Expert (SME)
Telecommunications Company
Sep 2022 - Jun 2025 (2 years 9 months)
Handled high-volume customer interactions for a telecommunications account, resolving billing, technical, and service-related concerns. Supported team operations by assisting agents with escalations, call handling guidance, and real-time problem-solving.
Education
Degrees, certifications, and relevant coursework
Don Honorio Ventura State University
Bachelor of Arts, Hospitality Management
Pursued a Bachelor of Arts in Hospitality Management but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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