Chezscom Cabuguas

After working continuously for a decade with my previous company, I took a career break to focus on my family and manage our farm. This time allowed me to recharge, gain new perspectives, and strengthen my sense of responsibility. Now, I am eager and motivated to return to the workforce, bringing renewed energy and dedication to my next role.

Customer Support Specialist and SME with 11 years of experience in service delivery, escalation handling, and billing support across telecom and digital platforms. Skilled in streamlining workflows, managing administrative tasks and deliverables, mentoring support teams, and delivering excellent customer service.

Customer Support Specialist and SME with 11 years of experience in service delivery, escalation handling, and billing support across telecom and digital platforms. Skilled in streamlining workflows, managing administrative tasks and deliverables, mentoring support teams, and delivering excellent customer service.

I have extensive experience supporting U.S.-based telecom accounts, specializing in service issue resolution, technical troubleshooting, and personalized customer care across phone, internet, and mobile services. I consistently deliver high-quality support while quickly adapting to new tools and evolving customer needs.

I handled monthly production audits and forecasted daily, weekly, and monthly consumption. I helped ensure inventory accuracy and supported smooth operations through careful tracking and reporting. II assisted with food preparation, dining service, kitchen tasks, and cashier duties. I supported daily operations by serving customers, taking orders, and helping keep the work areas clean and efficien

Inventory Tracking & Workflow Coordination Customer Issue Resolution Report Generation & Documentation Digital Communication & Real-Time Support