Doreen Kambanga
@doreenkambanga
Results-driven management professional with expertise in logistics and customer support.
MauritiusWhat I'm looking for
I am a results-driven management professional with a proven track record in logistics coordination and customer support. My experience includes managing end-to-end logistics operations, optimizing processes, and leading teams to deliver outstanding service. I thrive in dynamic environments and am known for my strong problem-solving abilities and effective communication skills.
In my recent role as a Logistics Coordinator at Evri, I successfully managed logistics operations, ensuring timely delivery while maintaining high service quality. I also led a team of customer support agents at Expand Technology, where I optimized workflows and enhanced the overall customer experience. My passion for driving efficiency and managing multiple priorities has consistently contributed to achieving organizational goals.
Currently pursuing an MSc in Management, I am eager to leverage my experience in logistics and customer service to take on a management position that allows me to contribute to the growth of an innovative organization.
Experience
Work history, roles, and key accomplishments
Logistics Coordinator
Evri
Sep 2023 - Present (2 years 2 months)
Managed end-to-end logistics operations, ensuring timely and cost-effective delivery of goods while maintaining high standards of service quality. Coordinated with internal teams to optimize delivery schedules and address operational disruptions.
International Chemical and Trade Sales Intern
TradeAsia International Pte Ltd
Apr 2023 - Sep 2023 (5 months)
Worked with sales and operations teams to develop customer relationships and coordinate logistics. Conducted market research to identify sales opportunities and supported senior managers with reports.
Customer Support Officer
Expand Technology
Jan 2023 - Sep 2023 (8 months)
Led a team of customer support agents, ensuring effective resolution of inquiries across multiple platforms. Optimized support workflows and collaborated with cross-functional teams to enhance customer experience.
Customer Service Representative Intern
Afrinic
May 2022 - Aug 2022 (3 months)
Assisted customer service coordinators in resolving inquiries and payment issues. Contributed to system updates and participated in team meetings to improve support processes.
Shop Assistant
Bio Aroma
Apr 2022 - Jun 2022 (2 months)
Provided excellent customer service in a retail environment, managed inventory, and handled customer complaints professionally to ensure satisfaction.
Business Development Intern
Mauritius African FinTech Hub
Aug 2021 - Jan 2022 (5 months)
Assisted in building business relationships and identifying growth opportunities in the FinTech sector. Conducted market analysis and supported client engagement strategies.
Customer Service Representative
Casela Ltd.
Aug 2021 - Aug 2021 (0 months)
Managed customer inquiries and provided information about services, ensuring smooth operations and contributing to customer satisfaction.
Education
Degrees, certifications, and relevant coursework
MUMiddlesex University
MSc Management, Management
2023 -
MUMiddlesex University
Bachelor of Arts (Hons), Business Management (Supply Chain and Logistics)
2020 - 2023
Livingstone Kolobeng College
A Levels
2017 - 2018
Gaborone International School
IGCSE
2013 - 2016
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
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