Looking for a job

Dineo Selina Ngakane

@dineoselinangakane

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Customer Service Agent at PLP GROUP, supporting customers during night-shift operations and handling their enquiries.

South Africa

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What I'm looking for

I'm seeking to contribute to a customer service, call centre sales, or remote customer support team.

At PLP GROUP, I provide customer service during night-shift operations, helping customers with their needs and concerns while maintaining service standards.

Previously, at TRACKER CONNECT, I assisted customers with enquiries and service-related matters in a call-centre and customer service environment.

At AUTOCITY GROUP RENAULT, I handled inbound and outbound calls, assisted customers with enquiries, and generated sales through customer engagement.

I also loaded and uploaded customer documents to support administrative processes. I hold a Certificate in Contact Centre Operations from Cornerstone Supreme.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

PLP Group

Jan 2024 - Present (2 years 10 months)

Provide customer service and assistance during night-shift operations. Handle customer enquiries and communicate information professionally while maintaining service standards.

Customer Service Communication Skills Problem Solving Time Management Working Under Pressure

Call Centre Agent

Tracker Connect

Jun 2023 - Jan 2024 (7 months)

Worked in a call-centre and customer service environment. Assisted customers with enquiries and service-related matters while communicating professionally.

Customer Service Communication Skills Call Handling

Customer Service Agent

Autocity Group Renault

Jan 2021 - Oct 2021 (9 months)

Generated sales through customer engagement and telephone communication. Handled inbound and outbound calls and assisted with customer enquiries and document processing.

sales generation Inbound Calls Outbound Calls Customer Service Document Handling Administrative Support