Dina Lera
@dinalera
Operations & administrative support professional with 15+ years streamlining multi-client workflows.
United StatesWhat I'm looking for
I bring 15+ years of operations and administrative support experience managing complex, multi-client workflows across healthcare, staffing, insurance, and digital content production. I’m known for spotting workflow gaps, building systems that last, and delivering accurate, high-quality work without needing to be micromanaged. Bilingual in English/Spanish, I’m detail-obsessed and comfortable in HIPAA-compliant environments.
In my current client operations role (2021–present), I manage operations and client relations for 209+ hospital clients across the US, keeping complex workflows accurate and on time. I handle English and Spanish book production (including proofreading, translation coordination, and final layout in Adobe InDesign), review print-ready files for image/layout integrity, and support app onboarding and troubleshooting for Expecting Plus (web, iOS, Android). I also build and maintain SOPs, train teams on internal tools and workflows, and manage Zoho CRM, DocuSign, Basecamp, and Google Suite across client accounts.
Experience
Work history, roles, and key accomplishments
Client Relations & Ops
Life Events, Inc.
Jan 2021 - Present (5 years 5 months)
Managed operations and client relations for 209+ hospital clients, keeping complex workflows accurate and on time. Proofread and produced bilingual English/Spanish maternity education books, completed print-ready Adobe InDesign layouts, and supported Expecting Plus app onboarding and troubleshooting while maintaining Zoho CRM and other client systems.
Chiropractic Assistant / Reception
Active Family Chiropractic
Jan 2018 - Jan 2021 (3 years)
Ran front-office operations for a busy chiropractic practice, managing check-in, scheduling, insurance verification, and specialist referrals for 15–40 patients daily. Handled PIP billing and maintained HIPAA-compliant patient records in ChiroTouch while assisting with patient exercises before and after adjustments.
Senior Staffing Manager
Dynamic Staffing Solutions
Jan 2012 - Jan 2018 (6 years)
Led full-cycle recruiting, onboarding, scheduling, and payroll for 25–80 employees weekly across multiple concurrent client accounts. Trained 7+ staff recruiters and built recruiting SOPs from scratch, resolving same-day staffing gaps without disrupting client service.
Supported claims and recruiting departments by managing scheduling, document processing, reporting, and specialized leadership projects over 6 years. Handled sensitive client and claims information with accuracy and confidentiality across internal systems.
Education
Degrees, certifications, and relevant coursework
Ashford University
Business Administration
Completed studies in business administration at Ashford University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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