Haitham Bahr
@haithambahr
I resolve complex customer issues, retain customers, and improve satisfaction.
EgyptWhat I'm looking for
I've supported customers at Comcast Xfinity and Altice USA (Optimum), resolving concerns, reducing churn, and maintaining high satisfaction in high-volume voice and chat environments.
As an Optimum Subject Matter Expert, I managed complex escalations and mentored frontline agents. I bring hands-on billing, technical troubleshooting, CRM documentation, retention, and negotiation experience.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound customer interactions via voice and chat in a high-volume environment. Maintained high customer satisfaction scores while meeting KPIs and performance targets.
Assisted and mentored frontline agents by providing guidance and sharing best practices. Managed escalated customer cases, ensuring timely resolution while maintaining high satisfaction levels.
Resolved billing disputes, service interruptions, and technical troubleshooting issues with accuracy and efficiency. Consistently met and exceeded KPIs including customer satisfaction scores, average handle time, and quality assurance standards.
Education
Degrees, certifications, and relevant coursework
Alexandria University
Bachelor's degree, Mechanical Engineering
2020 - 2025
Grade: 3.06 / 4
Pursued a Bachelor's degree in Mechanical Engineering, achieving a GPA of 3.06 out of 4.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
Skills
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