Open to opportunities

Dimple Patel

@dimplepatel1

Message

Customer support and business support specialist focused on data accuracy and training.

Canada

Message

What I'm looking for

I'm seeking a customer- or business-support role where I apply data-entry accuracy, train colleagues, drive quality assurance, and grow in IT/biotech environments with a collaborative culture.

I am a detail-oriented business support and customer service professional who enjoys science and technology and brings strong organizational habits to every role. I take pride in maintaining clean work areas, planning thoroughly, and learning new tools quickly.

In my most recent role I assessed over 5,000 seasonal in-house business credit-limit requests and resolved Excel-reported errors using Compass, while regularly collaborating in team meetings to support product enhancements. I also created onboarding ECIFs and trained more than ten new employees, focusing on accuracy and process adherence.

I have hands-on experience across customer support, technical troubleshooting, production, and quality assurance—working with Outlook, Excel, Salesforce, Bliss CRM, Smartshoot and other platforms. I hold CPR Level C and have completed AI-related training, and I am currently studying biotechnology and cybersecurity to broaden my technical foundation.

I volunteer extensively and enjoy training and mentoring others; I seek roles where I can apply my data-entry accuracy, contribute to quality processes, and continue learning in collaborative, tech-forward teams.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

BAPS

Apr 2007 - Present (18 years 4 months)

Provided 100+ hours of volunteer support to hospitals and community events, led teaching and event coordination, and assisted with data entry and communications.

Volunteer coordination Data Entry event support Teaching Communication Fundraising

Data Entry / Business Support Officer

CIBC

Feb 2022 - Jun 2023 (1 year 4 months)

Processed 5,000+ seasonal in-house credit-limit requests into Compass, resolved Excel-identified errors and categorized solutions, and created 10+ client ECIFs while training new employees.

Data Entry Microsoft Excel AML Outlook)Quality Assurance Onboarding Training

Customer Support Representative

Hinduja Global Solutions

Jan 2021 - Sep 2021 (8 months)

Provided product, billing and technical support, scheduled technicians and deliveries, and directed customer issues to appropriate resolution teams while assisting retail sales and upgrades.

Customer Support Billing Support Technical Support Scheduling Chat Support Troubleshooting Communication Retail Support

Customer Support Representative

Teleperformance Canada

Jun 2019 - Nov 2019 (5 months)

Documented restaurant partner information in Bliss and Salesforce, supported 75% onboarding completion, and provided tablet and multi-device technical support and escalation management.

Bliss Salesforce Onboarding Technical Support Tablet Setup Customer Service Documentation

Production Worker

Saxon Chocolates

Jul 2018 - Jan 2019 (6 months)

Followed GMP/HACCP/SOP hygiene procedures, analyzed monthly production reports, documented packaging and temperature metrics, and reported defects to operations to maintain quality.