Open to opportunities

Dilshan Hiroshana

@dilshanhiroshana

I manage international student enrolment, admissions documentation, and client communications with accuracy and confidentiality.

Sri Lanka

Message

What I'm looking for

I'm seeking a remote Administrative, Virtual Assistant, or Operations role where I can use my organisational skills, attention to detail, documentation management, and client communication experience to support business success.

At W. H. R. Consultations, I manage 100+ international student applications each year for the UK, Australia, and Canada, coordinating visa documentation and liaising with universities, embassies, and applicants.

I've also supported student enrolment at Mount Mary International and delivered multichannel customer support at Dialog Axiata PLC. I bring over five years of experience in records management, client communication, workflow improvement, and handling confidential information accurately across competing deadlines.

Experience

Work history, roles, and key accomplishments

Current

Student Enrolment Manager

Current

W. H. R. Consultations (Pvt) Ltd

Apr 2023 - Present (3 years 4 months)

Managed 100+ international student applications annually across the UK, Australia and Canada. Coordinated documentation for visa applications while maintaining strict confidentiality and liaising with universities, embassies, and applicants.

Client Communication Confidentiality Records Management Microsoft Office Google Workspace Zoom Microsoft Teams Trello

Student Enrolment Manager

Mount Mary International

Mar 2021 - Mar 2023 (2 years)

Managed student enrolment documentation, visa applications, and client data with accuracy and confidentiality.

Data Entry Records Management Confidentiality

Cashier / Merchandiser

Souq Planet

Jan 2019 - Apr 2020 (1 year 3 months)

Managed cash transactions accurately, assisted customers with product enquiries, and maintained merchandising standards and inventory presentation.

Cash Handling Customer Service Merchandising Inventory Management

Customer Experience Associate

Dialog Axiata PLC

Jun 2016 - Sep 2018 (2 years 3 months)

Delivered customer support across multiple communication channels, resolved enquiries while maintaining service quality, and updated internal databases and customer records accurately.

Customer Support Database Management Problem Solving