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Fahima User

@fahimauser

I keep executive, administrative, and operations workflows running smoothly.

Sri Lanka
Message

What I'm looking for

I'm looking for a remote-friendly administrative, executive support, or operations role where I can independently coordinate priorities, maintain accurate documentation, support leadership, and communicate professionally with clients and stakeholders.

I manage daily administrative operations at I F Institute in Colombo, coordinating student registrations, schedules, academic records, fee collection, reporting, and digital study materials for the website and LMS.

Previously at Asian Tiger Lines Lanka, I coordinated import and export documentation, shipment bookings, client inquiries, debtor follow-ups, and payment tracking with international clients, overseas partners, shipping agents, and consignees.

I've also supported CEOs and managing directors with calendars, appointments, travel, meetings, agendas, minutes, confidential records, HR administration, recruitment documentation, payroll records, and expense sheets.

I'm comfortable working independently in remote environments and bring strong follow-up, documentation, stakeholder communication, prioritization, and professional client service to every role.

Experience

Work history, roles, and key accomplishments

AL
Current

Administration & Operation Director

Administrative & I F Institute (Pvt) Ltd

Feb 2024 - Present (2 years 7 months)

Manage daily administrative operations independently and maintain smooth workflow using digital communication and document tools. Coordinate student registrations, schedules, academic records, fee collection, and administrative reporting.

Education

Degrees, certifications, and relevant coursework

VC

VLT Campus

Diploma in Business Management, Business Management

2019 - 2020

Completed a Diploma in Business Management, gaining foundational knowledge in business operations and management principles.

EC

Esoft Metro Campus

Diploma in ICT, Information and Communication Technology

2018 - 2019

Completed a Diploma in ICT, developing skills in information and communication technology.

EC

Esoft Metro Campus

Diploma in Computerized Accounting, Computerized Accounting

2018 - 2019

Completed a Diploma in Computerized Accounting, gaining proficiency in accounting software and financial record-keeping.

MC

Muslim Ladies College

GCE Advanced Level, Commerce

2016 - 2018

Completed GCE Advanced Level Examination in the Commerce stream.

EC

Esoft Metro Campus

Diploma in English, English

2016 - 2017

Completed a Diploma in English, enhancing language proficiency for professional communication.

MC

Muslim Ladies College

GCE Ordinary Level, General Education

2005 - 2015

Completed GCE Ordinary Level Examination.

Tech stack

Software and tools used professionally

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