Dillan Sandoval
@dillansandoval
I resolve customer, technical support, intake, and collections needs across BPO and legal services.
NicaraguaWhat I'm looking for
I've supported customers and businesses across BPO, legal intake, technical support, and commercial debt collection for over 10 years. At Custodio & Dubey LLC, I served as the first point of contact for prospective clients, assessing eligibility, gathering case information, and coordinating onboarding with attorneys.
I've also delivered Tier 1 support for Microsoft Surface and HoloLens devices, resolved Fitbit technical issues, and managed payment plans and account research in collections. I communicate fluently in Spanish and English and bring organized, detail-oriented customer service under pressure.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Custodio & Dubey LLC
Jan 2023 - Nov 2025 (2 years 10 months)
Served as the first point of contact for prospective clients, conducting initial case assessments and gathering relevant information. Evaluated client eligibility based on firm criteria and legal guidelines.
Commercial Debt Collector
Connect International (MOFE S.A.)
Mar 2020 - Aug 2022 (2 years 5 months)
Monitored accounts for compliance with payment plans and processed payments. Used skip tracing and other techniques to locate debtors.
Provided Tier 1 IT support for Surface and HoloLens devices to commercial companies across the United States and Europe.
Customer Service Representative / Technical Support Specialist
OneLink Experts
Dec 2016 - Aug 2017 (8 months)
Resolved technical issues for Smart Watch Devices (Fitbit) through email and chat interactions for customers across the United States and Europe.
Financial Advisor
Sitel
Jan 2015 - Dec 2016 (1 year 11 months)
Managed incoming calls and customer service inquiries, generated sales leads, and identified customer needs to achieve satisfaction.
Education
Degrees, certifications, and relevant coursework
ADEI Academia de Enseñanza en Inglés
Advanced English Course, English
2011 - 2015
Completed an advanced English course, achieving business fluency in English.
Maswall Salto Adelante
High School Diploma, General Studies
2008 - 2013
Earned a high school diploma from Maswall Salto Adelante.
Sydicom
Microsoft Office Suite, Computer Applications
2008 - 2008
Completed a course in Microsoft Office Suite.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Job categories
Skills
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