Miranda Davis
@mirandadavis
Experienced customer experience specialist with a focus on operations.
United StatesWhat I'm looking for
I am a dedicated Customer Experience & Operations Specialist with over 20 years of experience in client support, operations, and administration across various industries, including real estate, finance, and legal. My passion for helping people and improving their experiences drives my commitment to delivering exceptional service and results.
In my current role as a Remote Customer Experience Agent, I have successfully converted over 75% of daily customer inquiries into active engagements, achieving a 12% conversion rate from inquiry to listing/showing stage. My collaboration with cross-functional teams has led to significant process improvements and enhanced customer satisfaction. I pride myself on my ability to manage high volumes of customer interactions while maintaining a 40-second average response time and resolving over 500 tasks per week.
Experience
Work history, roles, and key accomplishments
Customer Experience Agent
Pronto
Jan 2021 - Present (4 years 4 months)
As a Remote Customer Experience Agent, I converted over 75% of daily inquiries into active engagements, achieving a 12% conversion rate to listings. I collaborated with cross-functional teams to enhance customer satisfaction through process improvements, maintaining a rapid response time and resolving over 500 tasks weekly.
Administrative Assistant
Epic Title
Jan 2021 - Jan 2021 (0 months)
In my role as an Administrative Assistant, I resolved 95% of client inquiries on first contact and maintained communication through meetings and calls. I drafted over 200 legal documents monthly with 100% accuracy and managed 500+ client files, ensuring compliance and timely processing of real estate transactions.
Accounting Assistant/Receptionist
Blanchard, Merriam, Adel, Kirland, & Green
Jan 2018 - Feb 2020 (2 years 1 month)
As an Accounting Assistant/Receptionist, I prepared monthly billing reports with 100% accuracy and managed over 500 client files. I provided front-desk support during high-demand periods and efficiently handled internal assignments, ensuring smooth office operations.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Nebraska at Omaha
Bachelor of Arts, Criminal Justice
Activities and societies: Minor in Speech and Political Science
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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