Dileep kumar Mamidi

I am a dedicated customer support professional with one year of hands-on experience providing voice and chat support across multiple platforms. I consistently resolve customer queries, assist with billing and technical troubleshooting, and maintain accurate CRM documentation to support reporting and follow-up.

I have a strong track record of meeting performance metrics such as call handling time, first-call resolution, and customer satisfaction scores, and I collaborate effectively with cross-functional teams to resolve complex issues. I participate in ongoing training to stay current on products and protocols and handle sensitive information in line with data protection policies.

My background includes an MBA and practical skills in social media management, content creation, SEO/SEM, and digital campaign planning, which complement my customer-facing strengths and make me adaptable in roles that blend customer support with digital communication.