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Digvijay Khamkar

@digvijaykhamkar

Message

Senior application support and EDI integration specialist driving resilient, zero-escalation operations.

India

Message

What I'm looking for

I’m looking to own command-center style application support and EDI integrations—leading incident/change, optimizing monitoring, and onboarding trading partners—while collaborating with clients and vendors to keep production stable and predictable.

I am an IT Infrastructure Services and EDI Analyst with over 14 years of experience specializing in application administration. I handle level-headed incident troubleshooting, change management, and technical analysis across complex production environments.

I lead command center operations, drive robust incident management and alert optimization, and strengthen monitoring workflows using AppDynamics and Splunk. I also onboard global trading partners, manage end-to-end EDI integration cycles with SPS Commerce and NetSuite ERP, and deliver measurable performance insights to leadership through ServiceNow and JIRA.

Experience

Work history, roles, and key accomplishments

Current

EDI Integration Analyst

Current

Bristlecone India Ltd.

Jul 2021 - Present (4 years 11 months)

Led command center operations and daily monitoring of core EDI transactions using AppDynamics, maintaining a zero-escalation SLA benchmark through improved incident management. Built and maintained EDI integration mappings with SPS Commerce for Supplier NetSuite ERP, onboarding trading partners and supporting go-lives with ServiceNow and JIRA tracking.

AppDynamics Splunk ServiceNow Jira SPS Commerce NetSuite Incident Management SLA SQL

Application Support Lead

Atos Syntel Pvt. Ltd.

Feb 2012 - Jun 2021 (9 years 4 months)

Provided 24x7 application administration and remote support for enterprise clients, monitoring transaction logs, CPU thresholds, and memory across 50+ applications in Prod and Non-Prod environments. Owned incident queues and infrastructure modifications in ServiceNow and Splunk, drove RCA and permanent fixes for critical tickets, and supported security remediation using Qualys.

ServiceNow Splunk Application Support Incident Management Change Management Qualys SQL Linux