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Shashanka Pamulaparthy

@shashankapamulaparth1

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Application and platform support analyst specializing in monitoring, deployments, and data systems.

Zimbabwe

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What I'm looking for

I’m looking for an application/platform support role where I own monitoring and alerting, drive reliable deployments and migrations across AWS/Azure, and troubleshoot quickly under ITIL SLAs while improving data quality and operational documentation.

I bring extensive IT experience across application support, deployment, data warehousing, BAU support, web and database development, database administration, and software testing. I’ve handled P1/P2 incidents with strong incident, problem, and change management discipline, including acting as a single escalation point to resolve issues within SLA and prevent application impact.

I’m hands-on with observability and alerting—using Prometheus/Grafana, Kibana, Dynatrace, and Dynatrace alert monitoring—while creating alerts via Alertmanager and building operational dashboards. I also work deeply with ITSM platforms such as Remedy and ServiceNow, plus Kanban-based workflows, and I maintain strong operational documentation through SOPs and knowledge bases on Confluence.

On the delivery and infrastructure side, I’ve supported Jenkins pipelines, release and post-deployment checks, and automated deployments using PowerShell scripts. I’ve worked in AWS (EC2, VPC, S3, EBS, Security Groups, Autoscaling, Load Balancer, WorkMail, ACM, RDS, IAM) and Azure CI/CD pipelines (automating deployments using Lift and Shift from VSTS), alongside Kubernetes and Docker for containerized application support.

I also strengthen the data side of support by combining SQL development with performance and data-quality troubleshooting. I’ve used SQL Server BI stack (SSIS/SSAS/SSRS), PL/SQL/NZSQL, Netezza, Oracle, and Python to support investigations, data migration, backups, and monitoring—plus I’ve contributed to large-scale migration and onboarding efforts, including separation-related application migrations and ETL/project support across multiple environments.

Experience

Work history, roles, and key accomplishments

Application & Project Support

GE Aerospace

Nov 2025 - Jun 2026 (7 months)

Managed application and project support for TSP and PINS during domain separation, coordinating incident and change management with the TCS Dev team. Supported SSO issue resolution for OAuth/PING/SaviYnt and ensured production/QA monitoring and timely project task delivery.

ITIL Incident Management Problem Management Change Management Application Support SLA Management SSO OAuth Saviynt Smartsheet Confluence SOPs Migration Support

Platform Support Analyst

Wunderman Thompson

Aug 2022 - Jan 2024 (1 year 5 months)

Provided second-line platform support for Calvin Klein and Tommy Hilfiger ecommerce clients, triaging incidents on Kanban and supporting deployments and post-deployment checks. Built Grafana dashboards from Prometheus metrics, troubleshot Kubernetes (EKS) pod failures, and used Python, ELK, and DB2 SQL to investigate and resolve issues.

BAU Deployment & App Support

IPSL

Feb 2017 - Aug 2022 (5 years 6 months)

Handled BAU deployment and application support, including migrating a PHP web application and MySQL database to AWS and later implementing Azure build/release pipelines for automated deployments. Supported SSIS/SSRS and SQL/SSRS troubleshooting, administered DB2 with disaster recovery and Control-M tasks, and improved performance using SQL profiling and data quality fixes.

VPC Subnets Security Groups ELB EBS Route 53 S3 CLI LAMP Stack Azure Pipelines VSTS PowerShell IIS .NET SSIS SQL Server Disaster Recovery Query Optimization SQL Web.Config EC2

Support Analyst

Euronext

Aug 2015 - Feb 2017 (1 year 6 months)

Investigated and resolved issues across a range of applications using ServiceNow for incidents, tickets, and changes, including batch/job failure investigation and daily system health checks. Supported SSRS reporting and performed UAT/production deployments with monitoring via Nagios/OVO and related tools.

ServiceNow Incident Management Change Management Ticketing Batch Job Troubleshooting yum UAT and Production Deployment Nagios OVO App Manager Monitoring

Intermediate BI Analyst

Citi Bank

May 2011 - Aug 2015 (4 years 3 months)

Built BI solutions and provided BAU support for the OCEAN data warehouse, performing data integration, dataset development, reporting, and SQL-based data quality fixes. Worked on ETL and scheduling for large regulatory and integration projects, including design/development for Dodd-Frank submissions (39 million expired trades) and multiple onboarding flows.

BI Development Data Integration ETL SQL Server Netezza Oracle SQL Pl SQL NZPLSQL SSIS SSAS Shell Scripts NZLoad Autosys SFTP Qlikview Data Warehouse Data Quality Analysis Network Agent Monitoring

Junior Analyst

Seven Telematics

Dec 2007 - Apr 2011 (3 years 4 months)

Developed Oracle PL/SQL backend components and web tracking application functionality, including SDLC activities, deployment/maintenance, backups, and performance checks. Delivered customer reporting and alerting features (including XMODEM decoding and ColdFusion-based interfaces) and supported production databases including MSSQL and MySQL.