Open to opportunities

Dieno Esielle

@dienoesielle

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Customer service specialist with proven experience in call center operations.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service specialist with extensive experience in call center operations and administrative duties. My career has been marked by a commitment to enhancing customer satisfaction through effective communication and problem-solving skills. Currently, I serve as a Customer Service Lead at The Olive Prime Peridot, where I manage client interactions and ensure their needs are met promptly and efficiently.

Throughout my career, I have honed my skills in handling both inbound and outbound calls, scheduling appointments, and managing email and live chat inquiries. My previous roles at Outsource Global and TradelandFX have equipped me with the ability to adjust medical insurance claims and provide comprehensive support to clients. I pride myself on my attention to detail and my ability to collect and analyze client feedback to improve service delivery.

With a strong educational background in Home Economics Education and Hotel and Catering Management, I bring a unique perspective to customer service. I am passionate about learning new languages and continuously improving my skills to better serve clients. I am eager to contribute my expertise to a dynamic team that values customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Lead

Current

The Olive Prime Peridot

Jun 2024 - Present (1 year 6 months)

Currently leading customer service operations, managing appointments, and handling diverse client inquiries via phone, email, and live chat. Responsible for collecting client feedback and performing data entry to improve service delivery.

Interpersonal Skills Communication Skills Data Entry Scheduling Live Chat Support

Outbound Call Agent

Outsource Global

Jan 2023 - Present (2 years 11 months)

Managed outbound and inbound calls for medical canvassing, adjusting medical insurance claims and reviewing coverage. Responsible for writing reports and collating information.

Outbound Calling Inbound Medical Claims Report Writing Business Intelligence

Customer Support Officer

TradelandFX

Mar 2022 - Present (3 years 9 months)

Scheduled appointments for new and existing clients, handled email and live chat inquiries, and collected client feedback. Performed data entry to support customer service operations.

Scheduling Live Chat Support Customer Feedback Data Entry Customer Support Client Relations

Call Center Agent

Outsource Global

Aug 2021 - Present (4 years 4 months)

Profiled and prequalified claimants for disability benefits, notifying them of available pharmacy options. Provided updates to claimants regarding their disability benefits.

Claimant Profiling Call Center Operations Data Management

Customer Service Agent Front Office

Transcorp Hilton

Nov 2018 - Present (7 years 1 month)

Handled inbound and outbound calls, managed client reservations and room bookings, and ensured guest service follow-up. Provided front office support to enhance guest experience.

Guest Service Customer Service Hospitality

Education

Degrees, certifications, and relevant coursework

Delta State University, Abraka

B.Sc, Home Economics Education

Studied Home Economics Education at Delta State University, Abraka. Gained knowledge in various aspects of home economics and educational methodologies.

Delta State University, Abraka

Diploma, Hotel and Catering Management

Completed a Diploma in Hotel and Catering Management at Delta State University, Abraka. Acquired skills in hospitality operations and catering services.