Open to opportunities

Diego Vasquez

@diegovasquez

Message

Customer Support Specialist with a technical foundation and a focus on clear problem-solving.

El Salvador

Message

What I'm looking for

I’m looking for a role where I can support users end-to-end—communicating clearly, troubleshooting issues, and helping customers succeed—while continuing to grow my full-stack/backend development skills in a collaborative, fast-paced team.

I’m a customer support specialist with a strong technical foundation, comfortable assisting users through written communication and troubleshooting in fast-paced environments. In my support work, I handled an average of 35 customer interactions per shift and focused on clarity, empathy, and accurate issue resolution.

At SYKES LTD, I maintained a 98% customer satisfaction rating over 4 months by explaining technical concepts clearly and resolving problems effectively. I also improved issue resolution efficiency by 5% by using structured questioning and problem-solving techniques.

Alongside customer-facing roles, I’m building toward web development, with an Associate’s and Bachelor’s focused on full-stack and backend development. I’ve worked with Node.js, ReactJS, NextJS, Express, REST APIs, and databases like PostgreSQL, while developing testing fundamentals and software quality analysis with Jira.

Experience

Work history, roles, and key accomplishments

Translation Service Agent

Sykes Ltd

Dec 2021 - May 2022 (5 months)

Handled English–Spanish translations for an average of 35 customer interactions per shift and resolved issues accurately through clear, empathetic written communication. Maintained a 98% customer satisfaction rating over 4 months by focusing on clarity and effective troubleshooting.

Customer Support English Spanish Translation Written Communication Troubleshooting Customer Satisfaction Multitasking Empathy Accuracy

Customer Service Agent

Sykes Ltd

Sep 2021 - Dec 2021 (3 months)

Supported customers by handling sensitive personal data and guiding them through insurance plan selection processes. Improved issue resolution efficiency by 5% using structured questioning and problem-solving techniques.

Customer Service Problem Solving Written And Verbal Communication Collaboration

Education

Degrees, certifications, and relevant coursework

Brigham Young University–Idaho

Bachelor of Applied Science, Full-Stack Web Application Development

Pursuing a Bachelor of Applied Science with a focus on full-stack web application development, emphasizing backend development.

Brigham Young University–Idaho

Associate's Degree in Applied Science, Applied Technology

Completed an Associate's degree in Applied Science in Applied Technology, including full-stack development with Node.js, React, Next.js, and PostgreSQL.