Salva Lara
@salvalara
Technical support specialist at TELUS International resolving device, account, and connectivity issues.
El SalvadorWhat I'm looking for
At TELUS International, I provide technical and customer support across phone, email, and chat, diagnosing device, account, and connectivity issues for end users.
I manage ticket lifecycles in enterprise CRM systems, documenting cases and resolving or escalating issues. I also use AI tools and prompt engineering to automate administrative workflows and reduce response times.
At University of El Salvador, I lead student engineering teams through Agile/Scrum coursework using Plane.so. I build RESTful APIs with Java and Spring Boot, PostgreSQL, and JWT, and develop front-end interfaces with React and JavaScript.
I'm a fourth-year Software Engineering student strengthening my knowledge in networking, cloud computing, software testing, mobile development, and machine learning. I’m based in El Salvador and available for remote, full-time work aligned with U.S. Pacific time.
Experience
Work history, roles, and key accomplishments
Agile Team Lead & Full-Stack Developer
University of El Salvador
Jan 2023 - Present (3 years 10 months)
Led student engineering teams through Agile/Scrum lifecycles and architected RESTful APIs with Java, Spring Boot, and PostgreSQL. Built dynamic front-end interfaces using React and JavaScript.
Provided multi-channel technical and customer support, diagnosing device, account, and connectivity issues. Managed ticket lifecycles in enterprise CRM systems and leveraged AI tools to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
University of El Salvador
Bachelor of Science, Software Engineering
Pursuing a Bachelor of Science in Software Engineering, currently in the fourth year of study.
Platzi
Diploma, Prompt Engineering
Completed a Prompt Engineering Diploma.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
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