Diego Rosales
@diegorosales1
Client relations and virtual assistance professional focused on compliance and seamless customer support.
El SalvadorWhat I'm looking for
I’m a customer support and virtual assistance professional with experience across legal, fintech, ecommerce, and logistics environments. I build strong client relationships through clear communication, careful document verification, and reliable compliance review, especially in fast-paced, remote-friendly settings.
In my current role, I handle case cancellations across Criminal and Immigration matters, including preparing detailed accountings of work performed. I respond to client emails, coordinate communication between departments, and review contracts and legal documentation submitted by clients—acting as an intermediary between clients and the legal team.
Previously, I reviewed applicant documentation for compliance requirements, verifying passports, EINs, formation documents, contracts, and billing records while conducting due diligence and escalating compliance risks when needed. I also support Wix users with phone, chat, and email—guiding website editor tools, dashboard setup, ecommerce configuration, imports, and dropshipping troubleshooting—while maintaining accuracy through CRM systems, Zendesk, and other digital tools.
Experience
Work history, roles, and key accomplishments
Client Relations & Virtual Assistant
The United Firm — Tech Americas
Mar 2026 - Present (4 months)
Handled case cancellations across Criminal and Immigration matters, preparing detailed accountings of work performed. Managed client email communication and coordinated documentation review between clients and the legal team.
Compliance & Account Review Specialist
Mercury — Telus Digital
Jan 2025 - Jan 2026 (1 year)
Reviewed applicant documentation to ensure Mercury account compliance with regulatory requirements. Verified identity and business documents, conducted due diligence, and escalated compliance risks when inconsistencies were found.
Provided phone, chat, and email support for Wix platform users. Helped clients with website editor tools, dashboard setup, ecommerce configuration, product catalog imports, dropshipping setup, and troubleshooting.
Customer Service Representative
Blue Cross Blue Shield of Michigan — Teleperformance
Jan 2022 - Jan 2023 (1 year)
Verified insurance benefits, premiums, and coverage details for members and reviewed claims and insurance codes for accuracy. Resolved member inquiries while ensuring compliance with HIPAA privacy regulations.
Assisted customers with shipment tracking and delivery updates, including scheduling deliveries and resolving package-related inquiries. Researched shipment records to troubleshoot delivery issues and documented interactions in CRM systems.
Education
Degrees, certifications, and relevant coursework
Universidad Francisco Gavidia
Business Management, Business Management
2021 - 2024
Studied Business Management at Universidad Francisco Gavidia from 2021 to 2024.
Academia Cristiana Internacional
High School Diploma, High School
Earned a High School Diploma from Academia Cristiana Internacional in 2020.
Universidad Francisco Gavidia
Digital Animation, Digital Animation
2021 -
Completed Digital Animation coursework at Universidad Francisco Gavidia in 2021.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
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