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Diego Rocha

@diegorocha

I resolve ERP and payment application issues across financial workflows, transactions, configuration, and database records.

Brazil

Message

At EAS Automação, I provide end-to-end technical and customer support for ERP clients across financial, operational, and system configuration modules. I handle accounts receivable and payable, billing workflows, financial records, and transactional issues.

I previously supported a digital payment application at KIS Solutions, investigating transaction failures, payment discrepancies, access issues, database inconsistencies, and application errors. I manage and prioritize support tickets while working with development teams to resolve complex cases.

I also bring experience contributing to mobile application features at ALFRED Delivery and coordinating development work at InfoBio JR. I'm fluent in Portuguese and English and comfortable in remote, fast-paced support environments.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst / Customer Support

Current

EAS Automação

Nov 2024 - Present (1 year 10 months)

Providing end-to-end technical and customer support for an ERP system, assisting clients across financial, operational, and system configuration modules. Investigating system errors and database inconsistencies to ensure system stability and data accuracy.

Customer Support Technical Support ERP Financial Modules System Configuration Issue Resolution Ticketing Systems SQL Cross Functional Collaboration

Support Analyst

KIS Solutions

Sep 2022 - Oct 2023 (1 year 1 month)

Provided technical and customer support for a digital payment application, assisting users with payment issues, transaction failures, and account inquiries. Investigated system issues and managed support tickets to ensure timely resolution.

Customer Support Technical Support Payment Systems Transaction Support Databases Ticketing Systems Issue Resolution

Support Intern

KIS Solutions

Aug 2021 - Sep 2022 (1 year 1 month)

Supported users of a payment-based mobile application, assisting with system usage and basic transaction issues. Helped maintain system stability by updating database records and validating user data.

Customer Support Technical Support Mobile Apps Databases Data Analysis

Mobile Developer

ALFRED Delivery

Sep 2019 - Dec 2019 (3 months)

Contributed to mobile application features, improving usability and user experience. Assisted in optimizing application performance and implementing security measures to protect user data.

Mobile Development User Experience Performance Optimization Security

Quality Team Member

InfoBio JR

Feb 2018 - Nov 2018 (9 months)

Participated in a non-profit junior company, working with real clients and internal projects. Coordinated development tasks to ensure quality standards and timely delivery.

Quality Assurance Project Coordination Internal Systems