Kevinn Carmona
@kevinncarmona
I support players and customers through empathetic bilingual service.
MexicoWhat I'm looking for
I've supported Riot Games players through bilingual customer service, helping address concerns while working closely with teammates.
At Motivus, I used Zendesk to handle tickets, organize my workload, and leave internal notes that helped coworkers. The changing workflow strengthened my multitasking, analytical, and policy-compliance skills.
I've also supported customers at Press-One Customer Care using Kustomer, guiding non-technical users through website purchases in English.
At Compass Experience Labs and Maxi Transfers, I assisted employees with benefits, payroll, compliance, taxes, and work permits, while building empathy, communication, and culturally competent service skills.
Experience
Work history, roles, and key accomplishments
Provided bilingual player support, handling tickets and using internal notes to assist coworkers. Strengthened multitasking and analytical skills in a dynamic workflow.
Education
Degrees, certifications, and relevant coursework
Universidad Autonoma del Estado de Hidalgo
Bachelor's Degree, Computer Programming
2018 - 2022
Pursued a degree in Computer Programming at Universidad Autonoma del Estado de Hidalgo from 2018 to 2022.
Florence English Institute
Certificate, English Language
2011 - 2020
Studied English Language at Florence English Institute from 2011 to 2020.
CBTIs 8
High School Diploma, General Studies
2015 - 2018
Completed high school education at CBTIs 8 from 2015 to 2018.
Availability
Location
MexicoAuthorized to work in
Job categories
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