diego cabrera

I’m a Trust & Safety Specialist with 5+ years of experience in graphic content moderation, community standards enforcement, and policy compliance across high-volume global platforms, including Amazon Prime Video and Apple. I’ve reviewed thousands of sensitive content pieces daily while maintaining zero critical escalations and consistently exceeding quality benchmarks through structured community standards frameworks, decision trees for edge-case moderation, and careful policy application.

Across Prime Video & Amazon MGM Studios, I strengthened content integrity by collaborating daily with Policy, Legal, and Product to align moderation decisions and proactively flag systemic issues before they affected user experience. Previously, at Apple Maps (via Cognizant Technology Solutions), I redesigned core processes, built KPI dashboards for data-driven quality decisions, and delivered end-to-end training programs that translated complex policy and quality guidelines into clear actions for new team members—bringing the same cultural awareness and defensible judgment I now bring to remote, all-time-zone operations.