At OpenTable, I guide partner restaurants through operational configurations, including floor plans, table availability, schedules, and user permissions. I also troubleshoot software configuration and payment processor issues.
I deliver omnichannel support for diner inquiries, including account unblocking, credential recovery, and financial disputes. I triage complex technical, financial, and Tier-2 account issues to specialized teams.
At DoorDash, I resolved merchant pre-activation and onboarding bottlenecks by verifying legal documents and addressing technical portal access errors. I also handled Tier-3 merchant escalations and live order crises involving refunds, cancellations, and redelivery.
At TELEPERFORMANCE on the PayPal Campaign, I supported customers with digital payment products, risk management, and transaction queries. I resolved account issues and reviewed documentation for financial disputes.
