Open to opportunities

James Ogon

@jamesogon

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Operational Manager driving logistics, procurement, and supply-chain efficiency through leadership.

Nigeria

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What I'm looking for

I’m looking to lead operations that improve delivery reliability and reduce cost through strong KPI-driven performance, cross-functional collaboration, and accountable teams—especially in logistics, supply chain, and procurement-focused environments.

I’m an Operational Manager and operations leader focused on improving efficiency, reducing cost, and strengthening accountability across high-pressure environments. I bring a strong background managing day-to-day operations, resources, and cross-functional teams to deliver reliable customer outcomes.

In my current role, I oversee hub operations and performance, ensuring timely receiving, material handling, and dispatch of goods. I’ve deployed an activity tracker tied to cost efficiency and Service Level Agreements (SLAs), contributing to an overall cost reduction of ~23%.

Previously, as Branch Manager at a Jumia hub, I led teams of 45 staff and increased productivity from 65% to 85%. I reduced overall delivery cost by 30% through financial analysis and budgeting, eliminated theft to ensure full accountability, and trained about 20 staffs weekly on Microsoft Excel and productivity tools.

As a Performance Analyst and Senior Operation Analyst, I monitored key performance indicators, managed queues, and reported monthly performance reviews to drive growth—tracking and escalating cases daily to resolution. I also achieved measurable operational wins, including reducing inventory out-of-stock to 0.01% and maintaining a 0% loss rate for four consecutive months, while earning multiple Manager/Hub performance recognitions.

Experience

Work history, roles, and key accomplishments

Current

Operational Manager

Current

Slimboss Technologies Solution

Mar 2023 - Present (3 years 3 months)

Managed day-to-day hub operations including receiving, material handling, and dispatch to ensure timely deliveries. Deployed an activity tracker that improved service efficiency and reduced overall operational cost by ~23%.

HUB Operations Logistics Management Inventory Management MS Excel Database Management Team Leadership

Hub In-Charge (Surulere)

Jumia Group

Mar 2021 - Mar 2022 (1 year)

Led cross-functional teams across Finance, Customer Service, Delivery Experience, and Queue Management to maintain efficient hub operations. Oversaw inventory tracking/documentation and supported on-time receiving and dispatch under high-pressure conditions.

Cross Functional Team Leadership Queue Management Operations Management Logistics Operations Customer Service Operations Problem Solving Meeting facilitation

Branch Manager (Ikorodu)

Jumia Group

Jan 2015 - Feb 2021 (6 years 1 month)

Managed a team of 45 staff and improved productivity from 65% to 85% against KP targets. Reduced overall delivery cost by 30% through financial analysis and budgeting, while training about 20 staff weekly on Microsoft Excel to improve productivity.

Team Leadership Delivery Operations Microsoft Excel

Senior Operation Analyst

Jumia Group

Oct 2013 - Dec 2015 (2 years 2 months)

Decreased inventory out-of-stock to 0.01% of overall items and supported operational reliability with strong collaboration. Maintained a 0% loss rate for four consecutive months by coordinating effectively across teams.

Inventory Optimization Loss Prevention Operational Analysis Problem Solving Data Reporting

Performance Analyst

Jumia Group

Monitored Jumia Services KPIs and functional performance trees, supporting growth of external clients by 100,000 orders monthly. Tracked and reported performance trends, reviewed monthly KP dashboards, monitored queues and E2E SLAs daily, and escalated about 12 cases per day for resolution.

KPI Tracking performance reporting Data Analysis SLA Functional KPI Trend Analysis Escalation Management