Open to opportunities

Diane Managbanag

@dianemanagbanag

Message

Customer service representative with strong communication and computer skills.

Philippines

Message

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a dedicated customer service representative with extensive experience in various roles across the BPO industry. My journey began in 2011 at Qualfon Dumaguete, where I honed my skills in customer interaction and problem-solving. Over the years, I have worked with reputable companies such as SPI CRM Inc., Eperformax, and Wipro, consistently delivering exceptional service and support to clients.

Throughout my career, I have developed a strong proficiency in using technology and communication tools, enabling me to assist customers effectively. My ability to learn quickly and adapt to new environments has allowed me to excel in fast-paced settings. I am passionate about helping others and ensuring a positive experience for every customer I encounter.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative (partime - Australian account)

Current

TELETECH

May 2022 - Oct 2024 (2 years 5 months)

Provided part-time customer support for Australian clients, addressing inquiries and resolving issues.

Customer Service Communication Problem Solving Microsoft Office Typing

Customer Service Representative

TELEPERFORMANCE IT PARK

Jul 2021 - Mar 2022 (8 months)

Delivered exceptional customer service, resolving issues and enhancing customer experience.

Customer Service Communication Problem Solving Microsoft Office Typing

CS Associate (Seasonal Account)

AMAZON OPERATION SERVICES PHILIPPINES, INC.

Apr 2021 - Jun 2021 (2 months)

Provided seasonal customer support for Amazon, addressing inquiries and ensuring customer satisfaction.

Customer Service Communication Problem Solving Microsoft Office Typing

Home-based Market Researcher

SSI DYNATA PHILS.

Sep 2020 - Nov 2020 (2 months)

Conducted market research and data collection, analyzing trends and providing insights.

Market Research Data Analysis Communication Microsoft Office

Customer Service Representative

WIPRO BPO Philippines LTD. Inc.

Mar 2018 - May 2019 (1 year 2 months)

Managed customer interactions, providing support and resolving issues effectively.

Customer Service Communication Problem Solving Microsoft Office Typing

Customer Service Associate

Eperformax Contact Centers Cebu

Sep 2017 - Oct 2017 (1 month)

Assisted customers with inquiries and provided solutions, contributing to a positive customer experience.

Customer Service Communication Problem Solving Microsoft Office Typing

Customer Service Representative

SPI CRM Inc.

Jun 2014 - Jul 2016 (2 years 1 month)

Handled customer inquiries and complaints, ensuring high levels of customer satisfaction and retention.

Customer Service Communication Problem Solving Microsoft Office Typing

Customer Service Representative

QUALFON DUMAGUETE

Apr 2011 - Aug 2011 (4 months)

Provided customer support and assistance, addressing inquiries and resolving issues for clients in a timely manner.

Customer Service Communication Problem Solving Microsoft Office Typing

Education

Degrees, certifications, and relevant coursework

Cebu Aeronautical Technical School

Bachelor of Science, Airline Management

2010 -

Completed a Bachelor of Science in Airline Management, focusing on the principles of airline operations, management, and customer service in the aviation industry.