Open to opportunities

Diane Desio

@dianedesio

Message

I build AI-powered automations that streamline business workflows and improve customer follow-through.

United States

Message

What I'm looking for

I'm looking to build practical AI-assisted automations that solve real business problems, improve reliability and response speed, and combine clear processes with appropriate human oversight.

I've built practical AI automations for lead capture, customer feedback, support, and operations using n8n, Make.com, Zapier, APIs, and tools including ChatGPT, Gemini, and Groq AI.

As Founder and Owner of New Level Skin and Body, I lead operations, map bottlenecks, document procedures, train staff, and turn real business needs into reliable workflows with appropriate human oversight.

Experience

Work history, roles, and key accomplishments

Current

Founder & Owner

Current

New Level Skin and Body

Jan 2019 - Present (7 years 8 months)

Lead end-to-end operations for a service business and team of up to five, managing client intake, scheduling, billing, communications, marketing, records, staff coordination, and customer follow-through. Improved operational consistency by identifying repetitive work and bottlenecks, mapping handoffs, and introducing clearer procedures and technology-enabled workflows.

Operations Management Process Improvement Customer Service Scheduling Billing Marketing Documentation

Licensed Real Estate Agent

Century 21

Jan 2014 - Dec 2019 (5 years 11 months)

Coordinated multi-stakeholder workflows across buyers, sellers, lenders, inspectors, and title companies by translating requirements into clear actions, documentation, deadlines, and follow-up. Improved process visibility through organized records, proactive handoff resolution, and clear communication with clients and professional partners.

Stakeholder Management Workflow Coordination Documentation Follow up

Education

Degrees, certifications, and relevant coursework

TripleTen

Certificate, AI Automation

Hands-on training in AI automation, including n8n, Make.com, Zapier, HubSpot, AI chatbots, prompt engineering, APIs/webhooks, JSON, workflow design, testing, troubleshooting, RPA concepts, and business-process automation.