At Job & Talent - Servioportunos - Delta Air Lines, I processed ticket and flight ancillary refund requests, checking policies and fare conditions to assess eligibility. I calculated refund values and explained decisions, amounts, and next steps to passengers and travel agencies.
As a Refund Trainer at Job & Talent - Servioportunos - Delta Air Lines, I trained new analysts on refund policies, procedures, and specialized tools. I also held re-training sessions and identified process improvements to support consistent service.
