Open to opportunities

Diana R

@dianar

Patient Access Representative at University of Kentucky HealthCare coordinating appointments, correcting registration errors, and working with Epic.

United States

Message

At University of Kentucky HealthCare, I coordinate patient appointments, resolve patient complaints, and verify demographic and insurance information. I also work with Epic and transcribe referrals to schedule appointments.

At Univ of Wa Valley Medical Center, I reviewed admissions for financial-data accuracy, handled pre-authorizations, and verified eligibility and benefits. I also served as a patient advocate and interpreter for Spanish-speaking patients.

At Univ of Washington Medical Center, I supported solid organ transplant patients by obtaining authorizations and helping them understand their financial responsibilities. I worked with transplant teams and used Epic, Microsoft Excel, Microsoft Word, and the D-1 Phoenix system.

Earlier, I worked in patient representation, financial counseling, and case management. My experience includes resolving billing concerns, processing insurance claims, applying CPT and ADA codes, and connecting clients with employment and support services.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Representative

Current

University of Kentucky HealthCare

Feb 2025 - Present (1 year 8 months)

Responsible for pre-visit activities including appointment coordination, scheduling, resolution of patient complaints, and verification of demographic and insurance information. Works with Epic and has knowledge of ICD10 and CPT coding.

Epic ICD 10 CPT Coding Patient Scheduling Insurance Verification Referral Management

Patient Financial Advocate

University of Washington Valley Medical Center

Jul 2023 - Aug 2024 (1 year 1 month)

Reviewed admissions for accuracy and completeness of financial data, updated patient information, maintained work queues, and handled pre-authorizations. Certified Medicaid navigator and advocate for Spanish-speaking patients.

Epic Hospital Billing Professional Billing Pre Authorization Medicaid Patient Advocacy Spanish

Transplant Financial Coordinator

University of Washington Medical Center

Jun 2018 - Dec 2023 (5 years 6 months)

Obtained detailed patient information and coordinated with transplant teams to ensure adequate insurance and pharmacy benefits. Managed authorizations for transplant evaluations and listings, and resolved patient inquiries.

Epic Hospital Billing Professional Billing D 1 Phoenix Excel Microsoft Word Transplant Coordination Insurance Verification

Financial Counselor

University of Washington Northwest Hospital

Sep 2014 - May 2018 (3 years 8 months)

Reviewed admissions for financial data accuracy, updated patient information, and handled pre-authorizations. Certified in-person assister and advocate for Spanish-speaking patients.

Epic Hospital Billing Professional Billing Pre Authorization Excel Microsoft Word Patient Advocacy Spanish

Patient Representative

University of Washington

Nov 2002 - Feb 2014 (11 years 3 months)

Served as a patient and staff resource, reviewing and resolving patient concerns regarding billing and service. Registered patient information, processed insurance claims, and applied CPT and ADA billing codes.

Epic Cognos CPT Coding ADA Coding Medical Terminology Dental Terminologies Microsoft Word Excel Patient Advocacy Billing

Biller Program Coordinator

University of Washington Oral Medicine Department

Mar 1998 - Sep 2001 (3 years 6 months)

Verified eligibility and benefits for third-party payers, coordinated patient care, and managed accounts receivable. Processed insurance claims and applied CPT and ADA billing codes.

CPT Coding ADA Coding Medical Terminology Dental Terminologies Accounts Receivable Patient Advocacy Microsoft Word Excel

Case Manager

Texas Department of Human Services

Mar 1994 - Aug 1995 (1 year 5 months)

Assessed strengths and abilities of AFDC clients for the J.O.B.S. Program, administered aptitude tests, and referred clients to job search and vocational programs. Maintained case load and provided life skills training.

Case Management Client Assessment Vocational Training Referrals Life Skills Training Statistical Reporting

Case Manager

Texas Employment Commission

Jan 1984 - Mar 1994 (10 years 2 months)

Assessed client strengths for the J.O.B.S. Program, conducted group orientations and workshops, and provided employment referrals and counseling. Maintained a workload of 45-100 cases per month.

Case Management Employment Counseling Group Workshops Statistical Reporting