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Maddie Pizarro

@maddiepizarro

Office Coordinator at Bon Secours using Epic to verify insurance benefits, manage referrals, and generate patient cost estimates.

United States

Message

At Bon Secours, I use Epic and payer portals to verify insurance coverage, document benefits, manage referrals, and generate cost estimates. I also explain projected costs and help resolve insurance discrepancies.

At Prisma, I scheduled oncology procedures, tests, visits, and scans for 75+ patients at a time, coordinating 10+ schedules to prevent conflicts. I also explained benefits and connected patients with the Financial Coordinator for further support.

At Parkside Pediatrics, I led training and communication for the Patient Experience Host Team across two locations. I managed scheduling and chart tasks, coordinated policy updates, and helped resolve patient and staff concerns.

Experience

Work history, roles, and key accomplishments

Current

Office Coordinator

Current

Bon Secours

Jan 2025 - Present (1 year 9 months)

Verify active insurance coverage, copays, deductibles, coinsurance, visit limits, and referral requirements using payer portals, including Availity. Use Epic to schedule visits, update patient demographics and insurance, enter referrals, manage workqueues, document benefits, and generate cost estimates.

Epic Availity Payer Portals Insurance Verification Scheduling Patient Demographics Referrals Queue Management Cost Estimation HIPAA

Scheduling Specialist, Oncology

Prisma

Jan 2024 - Jan 2025 (1 year)

Managed scheduling for 75+ patients at a time, arranging procedures, tests, visits, and scans per physician orders; coordinated 10+ schedules to prevent conflicts. Explained benefits, coverage, and projected costs; referred patients to the Financial Coordinator for additional support and financial assistance inquiries.

Scheduling Epic Insurance Benefits Cost Estimation Patient Coordination Financial Assistance

Office Coordinator

Prisma, West End Co-op

Jan 2024 - Jan 2025 (1 year)

Coordinated nonprofit healthcare office operations and PRN staff coverage; managed invoicing, deposits, and communication supporting patient care.

Office Operations Invoicing Deposits Communication Skills Staffing Coordination

Team Lead

Parkside Pediatrics

Jan 2022 - Jan 2024 (2 years)

Led Patient Experience Host Team training and communication across two locations. Managed patient scheduling, chart tasks, and policy updates; coordinated across departments and helped resolve patient and staff concerns.

Team Leadership Training Patient Scheduling Chart Management Policy Updates Communication Skills