Diana Osoro
@dianaosoro
I resolve hardware, software, and network issues to keep operations running.
KenyaWhat I'm looking for
At Safaricom PLC, I provided staff technical support across hardware, software, network connectivity, Microsoft Office, and company tools. I troubleshot system and application issues, maintained IT equipment, and documented support requests and resolutions.
As a freelance IT Support Specialist and Virtual Assistant, I provide remote support, data entry, file management, and administrative assistance while communicating promptly with clients and meeting deadlines.
Experience
Work history, roles, and key accomplishments
IT Support Specialist / Virtual Assistant
Freelancer
Mar 2023 - Present (3 years 7 months)
Provided remote technical support to clients, resolving software, hardware, and network issues. Assisted with data entry, file management, and administrative tasks.
IT Support Specialist
Safaricom PLC
Jan 2021 - Feb 2023 (2 years 1 month)
Provided technical support to staff on hardware, software, and network issues. Troubleshot and resolved system, application, and connectivity problems to minimize downtime.
Education
Degrees, certifications, and relevant coursework
Kisii National Polytechnic
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology at Kisii National Polytechnic in 2022.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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