Diana Matias

I’m a remote customer service and support professional with experience handling telephone assistance, billing collections, and customer interactions through social media. I stay calm under pressure, communicate clearly in English, and follow quality guidelines to turn complaints into solutions.

Most recently, I managed customer inquiries and complaints on Uber’s social media platforms while maintaining brand standards. Before that, I handled billing collections through telephone negotiations and kept accurate customer records, then provided phone-based support for international clients—building a strong track record of effective communication, time management, and conflict resolution.