Diana Matias
@dianamatias
Customer support and social media professional skilled at resolving inquiries, supporting international clients, and managing billing collections.
What I'm looking for
I’m a remote customer service and support professional with experience handling telephone assistance, billing collections, and customer interactions through social media. I stay calm under pressure, communicate clearly in English, and follow quality guidelines to turn complaints into solutions.
Most recently, I managed customer inquiries and complaints on Uber’s social media platforms while maintaining brand standards. Before that, I handled billing collections through telephone negotiations and kept accurate customer records, then provided phone-based support for international clients—building a strong track record of effective communication, time management, and conflict resolution.
Experience
Work history, roles, and key accomplishments
Managed customer interactions on Uber’s social media platforms, resolving inquiries and complaints while maintaining brand standards. Provided responsive support in a remote environment.
Handled billing collections by negotiating payment arrangements and managing accurate customer records. Delivered phone-based support while following collection processes.
Telephone Customer Agent
Allied Global
Mar 2021 - Nov 2021 (8 months)
Provided phone-based customer support for international clients according to quality guidelines. Assisted customers with inquiries while maintaining professionalism under pressure.
Education
Degrees, certifications, and relevant coursework
University Studies
Certified Legal Translator, Legal Translation
Pursuing a certification in legal translation through university studies (in progress).
High School
High School Diploma, Graphic Design
Completed a High School Diploma focused on Graphic Design.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Diana?
You can contact Diana and 90k+ other talented remote workers on Himalayas.
Message DianaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
