Open to opportunities

Diana Madera

@dianamadera

Message

I keep office operations, invoices, reservations and customer requests accurate, organised and moving forward.

United Arab Emirates

Message

What I'm looking for

I'm looking for a supportive role where I can keep operations organised, communicate thoughtfully with customers and teams, manage accurate records and follow requests through to resolution.

At OTR Solutions Group, I processed and verified high volumes of carrier invoices, resolved billing discrepancies and supported ACH, wire and digital payments for U.S.-based operations.

I've also coordinated international travel enquiries, quotations, bookings, accommodation and transportation details at Incentivamos Colombia and Contactos. In Dubai, I manage reservations, guest arrivals, seating plans, VIP requirements and daily coordination at Ernst Biergarten, 25hours Hotels.

I bring calm communication, accurate records, discretion and dependable follow-through to customer, team and operational support.

Experience

Work history, roles, and key accomplishments

Accounts Payable Coordinator

OTR Solutions Group

Aug 2021 - Feb 2024 (2 years 6 months)

Processed and verified high volumes of carrier invoices using BOL, POD and OS&D documentation, ensuring accuracy before payment. Handled high-volume calls with carriers, brokers and U.S.-based clients to resolve invoice, payment and documentation enquiries.

Microsoft Word Invoice Processing Accounts Payable POD+ACH Digital Payments Records Management Customer Service