Open to opportunities

Jen Jen Narciso

@jenjennarciso

Senior Admin Coordinator with 8+ years of customer service and Microsoft Office expertise in travel, logistics, and accounting.

United Arab Emirates

Message

What I'm looking for

I’m looking for a role where I can lead administrative coordination, support customer success, and use Microsoft Office to streamline daily operations—ideally within travel, logistics, or finance environments that value clear communication and growth.

I’m a Senior Admin Coordinator with 8+ years of professional experience grounded in customer service, sales, and administrative support. I’ve relied on Microsoft Office and a client-focused approach to build trust, solve day-to-day needs, and keep operations running smoothly.

Most recently, I coordinate administrative work at Terra Firma Ground Engineering, and I’ve also supported general contracting accounting at Rawayie Albina for General Contracting. Earlier in my career, I worked across travel and reservations—including as a Jr Travel Consultant—and handled collections and customer-facing roles, including as a Collection Officer and Reservations Agent.

Experience

Work history, roles, and key accomplishments

Current

Senior Admin Coordinator

Current

Terra Firma Ground Engineering

Sep 2024 - Present (1 year 7 months)

Managed senior administrative coordination and supported day-to-day office and customer service operations using Microsoft Office. Applied structured documentation and client-facing communication to maintain smooth workflow.

Administrative Coordination Customer Service Microsoft Office Office Management Scheduling Documentation Client Communication Data Entry

General Contracting Accountant

Rawayie Albina

Feb 2022 - Sep 2024 (2 years 7 months)

Handled accounting and administrative support for a general contracting environment, ensuring accurate records and responsive service to internal and external stakeholders. Used Microsoft Office to maintain organized documentation and reporting.

Accounting Support Bookkeeping Administrative Support Microsoft Office Records Management Data Entry Customer Service Document Control

Freight Rate Specialist

Bolloré Logistics

Oct 2021 - Nov 2021 (1 month)

Supported freight rate-related operations by assisting with rate information handling and administrative coordination. Delivered customer-focused service while ensuring information was properly organized.

Freight Rates Support Administrative Coordination Customer Service Data Entry Document Management Microsoft Office Scheduling

Administrative Assistant

Global Marketing Systems DMCC

May 2019 - Feb 2020 (9 months)

Provided administrative assistance to support daily operations and maintain organized office records. Used Microsoft Office and strong customer service skills to assist stakeholders efficiently.

Administrative Assistance Customer Service Microsoft Office Office Administration Records Management Data Entry Scheduling document preparation

Junior Travel Consultant

Seat Holidays Dubai LLC

Feb 2014 - May 2019 (5 years 3 months)

Advised customers on travel options and supported booking-related processes as a junior travel consultant. Built rapport with clients and managed requests using office and communication skills.

Travel Consulting Customer Service Reservations Support Client Communication Scheduling Microsoft Office Data Entry

Reservations Agent

Seatholidays Travel and Tourism Inc.

Mar 2012 - Feb 2014 (1 year 11 months)

Managed travel reservations and provided customer support for booking requests and itinerary coordination. Maintained accurate records and communicated clearly with clients to ensure smooth travel arrangements.

Customer Service Client Communication Records Management Data Entry Travel Coordination Scheduling Problem Solving

Collection Officer

Vision Credit & Collection Service Inc.

Jan 2011 - Sep 2011 (8 months)

Handled collections and customer interactions to support recovery of outstanding accounts. Maintained organized documentation and followed up professionally to resolve payment-related concerns.

Collections Customer Service Client Communication Records Management Data Entry Documentation Problem Solving