Diana Levanchuk

Managed the Policy Change Management program, ensuring over 150 policies met quality and parity standards across four teams. Provided key highlights to stakeholders including Tech, OPS, QA, and Programs teams, and managed the lifecycle of policy update requests.

Managed dozens of global training initiatives for AWS Support and Amazon, focusing on instructional design and curriculum development. Collaborated with stakeholders and subject matter experts to develop technical and non-technical training content, applying adult learning principles.

Analyzed, designed, and developed high-quality training content for technical and non-technical learning programs across AWS Support’s global sites. Collaborated with AWS Service teams and subject matter experts to develop comprehensive curriculum.

Led customer service and team leader tasks within the AWS customer service security team, driving projects to improve security and support-related processes across global sites. Acted as a Subject Matter Expert for Abuse-related projects, ensuring consistent and high-quality support.

Acted as a Subject Matter Expert, achieving and maintaining team CCR and productivity based on established goals. Collaborated with other customer support teams to ensure a consistent and high-quality level of support.

Provided prompt, efficient, and detailed customer-oriented service to AWS customers, acting as a customer advocate. Actively sought solutions to customer needs, communicated trends to leadership, and suggested innovative solutions to enhance customer experience.

Managed daily teller operations, including scheduling, staffing, and ensuring branch compliance with regulatory, security, and internal audit controls. Trained and onboarded new Tellers, ensuring their proficiency and adherence to company standards.

Provided comprehensive customer support, processing various transactions and managing regular day-to-day banking business activities. Ensured efficient and accurate handling of financial transactions while maintaining high customer satisfaction.

Studied Computer Science, focusing on foundational concepts and practical applications. Completed coursework relevant to the field of computer science.