Alexia K

Led technical training for internal teams and catering partners across North America via virtual and on-site sessions. Spearheaded automation efforts using Python, JSON, and REST APIs to streamline processes and reduce manual workload. Migrated static help center documentation into interactive WorkRamp courses, significantly accelerating the onboarding process and supporting organizational develop

Designed and delivered comprehensive training for a Greenfield AWS cloud-hosted platform, including webinars, product demos, and documentation for internal and external users. Developed targeted, user-centric job aids and reference guides to improve system usability and empower both end users and product teams. Led knowledge transfer initiatives for technical stakeholders, including walkthroughs o

Designed and facilitated targeted training sessions to improve statewide digital literacy, application proficiency, and tech adoption among library professionals. Modernized and maintained the organization’s internal SharePoint knowledge hub and public-facing WordPress website for better information access and user experience. Authored and maintained technical documentation, onboarding materials,

Developed and maintained technical training documentation, SOPs, and internal knowledge portals for enterprise energy software. Conducted user acceptance testing (UAT) for new platform features, including scenario-based testing and bug tracking. Collaborated with engineers, project managers, and client success teams to define knowledge strategy and enhance content usability.

Collaborated with stakeholders to analyze learning needs and designed training aligned with business goals, adult learning principles, and a culture of continuous learning. Delivered multi-modal content using eLearning, VILT, workshops, and simulations. Created and managed content using SAP HCM and SAP SuccessFactors for onboarding/offboarding and module assignment.

Partnered with faculty to design and develop online and blended courses ensuring alignment with learning objectives and standards. Conducted workshops and training sessions to improve faculty skills in course design and online teaching. Developed responsive, SCORM-compliant learning materials using Adobe Captivate, Articulate Storyline, Canvas, and Lumen integrating various media for enhanced enga

Currently pursuing a Master of Science in Instructional Design and Technology. This program focuses on advanced instructional strategies and educational technology applications.

Completed a Bachelor of Science degree with a minor in Communications. The curriculum provided a strong foundation in computer science principles and communication strategies.