DiAna Holmes
@dianaholmes
I am an experienced program and operations manager specializing in Agile project management and workforce training.
United StatesWhat I'm looking for
I am an MPA-trained program and operations manager with extensive experience leading training operations, domain administration, and case-management programs. I apply project management best practices (PMBOK) and Agile frameworks to plan, execute, and communicate with cross-functional teams.
I have delivered measurable improvements: I created and standardized training tracking systems, coordinated schedules for 100+ staff to improve staffing optimization, reduced workflow backlogs, and achieved an 87% success rate on a large caseload while earning program recognition for improvement. I also manage permissions, vulnerability assessments, and provide system access training to reduce errors and increase efficiency.
I coach teams in Scrum and Agile, hold relevant certifications and ongoing PMP training, and prioritize data-driven decision making, stakeholder alignment, and compliance. I seek roles where I can lead programs, optimize operations, and mentor teams to deliver reliable outcomes.
Experience
Work history, roles, and key accomplishments
Mission Support Specialist
U.S. Customs & Border Protection
Sep 2024 - Present (1 year)
Manage domain operations including user account and permission control, perform vulnerability assessments, and apply PMBOK-aligned project management to coordinate FOA training and schedules for 100+ officers to improve efficiency and reduce errors.
Unemployment Claims & Services Specialist
Georgia Department of Labor
Nov 2023 - Sep 2024 (10 months)
Assessed claimant eligibility using internal case management systems, reduced claim backlog and improved workflow, managed support tickets in Microsoft Dynamics 365, and advised claimants on appeals and career services to ensure program compliance.
Admissions Counselor
Brunswick Job Corps Center
May 2023 - Nov 2023 (6 months)
Conducted in-person and virtual orientations, screened applicants for eligibility via CIS, managed high-volume inbound calls, and coordinated with community partners to recruit and onboard students while protecting sensitive PII.
Site Coordinator
Communities In Schools
Jan 2018 - Jan 2023 (5 years)
Managed full project lifecycle of educational support programs, oversaw budgets and grant compliance, supervised staff and volunteers, and delivered case management to 120+ students annually achieving an 87% success rate.
Education
Degrees, certifications, and relevant coursework
TUTroy University
Master of Public Administration, Organizational Leadership & Management
Master of Public Administration with emphasis in Organizational Leadership & Management completed in May 2024.
CGCollege of Coastal Georgia
Bachelor of Science, Interdisciplinary Studies (Arts, Human, & Social Science)
Bachelor of Science in Interdisciplinary Studies (Arts, Human, & Social Science) completed in December 2020.
CGCollege of Coastal Georgia
Associate of Science, Middle Grades Education
Associate of Science in Middle Grades Education completed in May 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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