Dianah Kampire
@dianahkampire
I secure networks and resolve IT issues for banking and business users.
UgandaWhat I'm looking for
I'm currently supporting Bank of Africa Uganda users and network operations, providing first-line technical support, maintaining network devices, managing Active Directory accounts, and supporting Microsoft Office 365 services.
I've also supported fiber internet customers at Kampala Siti Cable Ltd and end users at Nova Microfinance, troubleshooting hardware, software, LAN/WAN, and connectivity issues. I bring hands-on experience with firewall configuration, endpoint protection, Windows and Linux administration, VLANs, routing, switching, VPNs, FortiGate, Wireshark, and Cisco Packet Tracer, alongside a strong commitment to integrity and continuous learning.
Experience
Work history, roles, and key accomplishments
IT Support and Network Officer
Bank of Africa
Apr 2024 - Present (2 years 4 months)
Provide first-line technical support to internal users, configure and maintain network devices, enforce IT security policies, and manage Active Directory accounts.
IT Helpdesk Support
Kampala Sitacables Ltd
Jul 2023 - Mar 2024 (8 months)
Assisted customers in troubleshooting fiber internet connectivity issues, detected and escalated fiber cuts, supported firmware upgrades, and coordinated with field teams.
IT Support Officer
Nova Microfinance
Mar 2023 - Jul 2023 (4 months)
Provided end-user support, installed and configured hardware and software, assisted with LAN/WAN connectivity, and performed routine system maintenance.
Internship Training
Blue Streams Solution
Mar 2022 - May 2022 (2 months)
Performed Ethernet cable termination, fiber cabling and splicing, virtualization with VirtualBox, and configuration of network devices.
Education
Degrees, certifications, and relevant coursework
Busitema University
Bachelor of Science, Computer Science
Bachelor of Computer Science degree from Busitema University, completed in June 2023.
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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