Diana Cristiana
@dianacristiana
Certified Salesforce Administrator and App Builder focused on secure, scalable CRM solutions.
RomaniaWhat I'm looking for
I am a 2x Certified Salesforce professional (Administrator & Platform App Builder) with a decade of experience across Legal Operations and Customer Support, translating complex business requirements into secure, scalable Salesforce solutions.
I build automations and data models that reduce manual work, improve SLA compliance, and protect sensitive data — examples include Service Cloud case routing with Omni-Channel, record-triggered Flows for task and contract generation, and robust role-based security models paired with large-scale data migrations.
I bring an analytical, security-first mindset, hands-on experience in Flow Builder, Data Loader, Reports & Dashboards, and practical user-adoption perspective from frontline roles; I am focused on deepening automation and data modeling skills and growing into advanced Salesforce roles.
Experience
Work history, roles, and key accomplishments
Managed high-volume case lifecycles in Salesforce Service Cloud, improved data integrity through Console Views and Knowledge Articles, and identified UX and process inefficiencies to drive system enhancements.
Supervised frontline guest service teams and optimized CRM-driven personalization and escalation workflows, contributing to measurable improvements in NPS/CSAT.
Reviewed and validated 200+ complex records weekly, enforced platform policies, and identified fraudulent patterns to improve data integrity and support compliance.
Inspector
National Agency for Fiscal Administration
Jan 2016 - Jan 2018 (2 years)
Compiled statistical reports and managed legal documentation with full compliance to fiscal regulations, contributing to a 25% increase in successful defense of fiscal fines.
Business Development Specialist
Turquoise Concept SRL
Jan 2015 - Jan 2016 (1 year)
Increased average occupancy by 49% within 10 months through competitive offers and targeted campaigns, managing budgets and tracking sales performance.
Hotel Manager / Legal Counsel
Complex Siret SA
Jan 2002 - Jan 2016 (14 years)
Progressed from front desk to hotel manager and legal counsel, launched revenue packages that increased bookings by 28% and reduced legal exposure by 40% during liquidation.
Education
Degrees, certifications, and relevant coursework
SDA Academy
Certificate, Programming / Python
2023 - 2024
Grade: 9
Activities and societies: Python Basics
Completed a Python course covering fundamental programming concepts and basic data handling.
Bucharest University of Economic Studies
Master in Marketing and Business Administration, Marketing and Business Administration
2006 - 2008
Completed a Master's in Marketing and Business Administration focused on marketing strategy and business management.
Ovidius University Constanta
Bachelor in Law and Administrative Sciences, Law and Administrative Sciences
2001 - 2005
Bachelor's degree in Law and Administrative Sciences covering legal procedures, administrative law, and regulatory compliance.
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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