Diana Concepcion

I’m a customer service and operations professional with 16+ years of experience supporting cash logistics, equipment operations, and customer service in highly regulated environments. I coordinate service activities, troubleshoot operational issues, maintain accurate documentation, and ensure service continuity.

In my current role as a Customer Service Specialist – Security & Logistics at Brinks Inc, I’m the primary point of contact for customers during secure service deliveries. I respond to inquiries in person and by phone, represent the company with professionalism and accuracy, troubleshoot handheld scanners and operational technology, and prioritize multiple time-sensitive requests while meeting strict service-level expectations.

Earlier, as a Vault Clerk – Data Entry & Inventory, I processed high-volume financial transactions, investigated discrepancies, documented findings, conducted cash audits, and verified documentation against operational requirements. I’m recognized for delivering exceptional customer service, maintaining compliance with security procedures, training and mentoring new employees, and improving workflow efficiency—while expanding my technical knowledge through Information Technology studies.