Diana Cáceres

Latin America hiring and Global sourcing

As a Talent Acquisition Recruiter at Cognizant, I manage the recruitment process for technology roles, particularly in AI and cloud infrastructure. I maintain applicant tracking systems, mentor new recruiters, and support internal clients across various business lines, ensuring a diverse candidate pool and aligning recruiting efforts with business objectives.

As a Technical Support Specialist at Foundever, I provided exceptional technical support to PlayStation users, maintained high customer satisfaction, and mentored team members to improve their performance metrics. My role involved resolving issues effectively and consistently achieving top performer status.

In my role as Healthcare Lead at Cognizant, I supervised escalations, conducted training sessions for new hires, and monitored the quality of customer interactions. I implemented improvement measures to enhance customer satisfaction and ensure high performance within the team.